Important Information & Policies
Questions? Call our box office at (330) 452-2094.

Welcome to the CSO

When attending a performance at the Canton Symphony Orchestra, we want all patrons to have a warm, welcoming experience. The information contained on this page should hopefully answer most questions you may have as a patron, but if not, please call our box office at (330) 452-2094 and we would be happy to discuss with you.

Please note, ticketing policies are meant to ensure everyone has the same amazing experience as anyone else when participating at the CSO. They are living documents that can be updated as situations arise on a case-by-case basis.


We provide multiple ways to order, so you can purchase your tickets through the medium that is most convenient for you. A $10 fee will be applied per subscription and a $2 fee per single ticket.
These fees cover mailing, printing, and concert security/parking attendant costs.

ONLINE – Order 24/7 and choose your own seats on our secure website. Tickets are mailed, held at Will Call, or sent to your email so you can show us on your phone. All tickets must be scanned to gain entry.

BY PHONE – Call the Box Office at (330) 452-2094
If you are prompted to leave a message, please do so and we will return your call within one business day.

IN PERSON – Zimmermann Symphony Center 
2331 17th Street NW, Canton, OH 44708
*Office Hours, closed from 1-2PM for lunch*
Monday: CLOSED
Tuesday – Thursday: 9am – 5pm. 
Friday (summer only): 9am – 1pm.

AT THE DOOR – The Box Office at Umstattd Hall opens one hour prior to each event.


SAVINGS – You save up to 20% over purchasing individual tickets. Subscribers also receive a 20% discount for additional tickets of the same series purchased for friends and family.

EASY EXCHANGES – Have an unexpected conflict with a concert date? Exchange your subscription ticket for any concert in the same series or return your ticket for a tax-deduction.
(Exchanged tickets must be in the same or lower ticket price and same series as the original ticket. Tickets exchanged into a higher-priced section or concert will be subject to additional charges.)

LOST TICKET REPLACEMENT – We will gladly replace your lost or damaged tickets at no cost.

CHILD/STUDENT TICKETS – Children under the age of 18 and students currently attending a college or university with a valid I.D. may attend any MasterWorks performance at no cost. This includes subscribing! Must be reserved over the phone or in person. If reserved over the phone, your student I.D. will be checked prior to your first performance when picking up your tickets.

Frequently Asked QUESTIONS

WHAT SHOULD I WEAR? – There is no dress code for Canton Symphony Orchestra performances. Patrons wear anything from jeans to business attire to formal. We think you should wear whatever you feel comfortable in for a night out!

WHEN SHOULD I ARRIVE? – Plan to arrive at least 30 minutes before the concert start time. This will give you enough time to park, find your seat, look over the program, and relax before the music begins. If you would like, you can arrive an hour earlier and visit The Martino Bar to attend Performance Preludes (pre-concert lectures), open one hour before the concert, to mingle with other concert-goers and enjoy light refreshments.

I DO NOT KNOW WHEN TO CLAP! – Don’t worry! We like it when the audience claps. It makes us feel like we are doing a good job. Clap when the music ends and you like what you hear! The conductor may ask the audience to hold their applause during a multi-movement work.

HOW LONG WILL THE CONCERT RUN? – Our concerts vary in length depending on the music being performed. Most concerts last between ninety minutes and two hours, including one intermission.

HOW LONG IS INTERMISSION? – For Canton Symphony Orchestra performances, intermission generally runs twenty minutes. This may vary for certain kinds of performances. The lights in the lobby will flash shortly before the end of intermission so that you have enough time to return to your seat before the performance resumes. Light concessions are available in the lobby and The Martino Bar remains open during intermission.


    • Performance Preludes: Prior to all MasterWorks concerts, we feature a pre-concert talk called “Performance Preludes,” which is free to all ticket buyers. All talks occur one hour before the concert in The Martino Bar. These discussions provide a more in-depth look into the music performed that evening and give concertgoers more to listen for during the concert. Performance Preludes will be hosted by MJ Albacete.
    • The Martino Bar: Formerly known as Club Z, The Martino Bar is open to all ticket buyers one hour prior to the performance and again at intermission. While most of us are NOT mixologists, we feature a full bar including liquor, wine, and beer. Light concessions are also sold. Please note, only water may be brought into Umstattd Hall.
    • The Larry & Nancy Hoover Gallery: This gallery is a space where artists and music come together to bring the auditory world into the visual world. It is home to our Artist in Residence program, which was established in 2021 to provide a commissioned opportunity for local artists. Their pieces are then displayed in The Larry & Nancy Hoover Gallery all season-long for patrons to enjoy. At the end of the season, the artwork is auctioned off at our summer fundraiser!