YOUR EXPERIENCE MATTERS
When attending a performance at the Canton Symphony Orchestra, we want all patrons to have a warm, welcoming experience. The information contained on this page should answer most questions you may have as a patron, but if not, please call our box office by dialing the number or clicking the button below.
Please note, ticketing policies are meant to ensure everyone has the same amazing experience as anyone else when participating at the CSO. They are living documents that can be updated as situations arise on a case-by-case basis.
HOW TO GET YOUR TICKETS
Single Tickets are available for purchase all season long. On sale begins at the end of the subscriber renewal period.
• ONLINE – Order 24/7 and choose your own seats on our secure website.
• By Phone – Call the Box Office at 330.452.2094*
• In person – Zimmermann Symphony Center during operating hours*
• At the door – Box Office & Will Call open 1hr prior to every event
• Choose your delivery method – Eticket, Will Call, or Mail
Fees help cover the costs associated with our ticketing software, facility maintenance, parking staff, security personnel, & credit card processing fees. They are included in the final total price.
• $15 one-time fee per subscription
• $3 fee per single ticket
*Location & Operating Hours:
2331 17th Street NW
DOOR 25
Canton, OH 44708
Monday: CLOSED
Tuesday – Friday: 9am – 5pm *Closed daily
12-1p for lunch
On Fridays during the summer, we are open
from 9am – 1pm.
CONCERT TICKET DISCOUNTS
Many discounts are available for our MainStage Series performances. To take advantage of any of these discount programs, please call our Box Office or visit us in person!
College Students (any age) &Â Children under 18 are always FREE to any MasterWorks concert! View eligible concerts.
20% off Single Tickets Available for:
- Subscribers*
- Veterans or Active Military
- Healthcare Workers
- Educators
- First Responders
- SNAP and/or Medicaid Recipients
- Groups of 10 or more
Please note, discounts do not apply to the Economy seating section.
Frequently Asked QUESTIONS
Emails before each event are sent to all ticket buyers with important information.
WHAT SHOULD I WEAR?
Come as you are. There is no dress code for Canton Symphony Orchestra performances. Patrons wear anything from jeans to business attire to formal. We think you should wear whatever you feel comfortable in for a night out!
WHEN SHOULD I ARRIVE?
A pre-concert email is sent to all ticket buyers the day before every event. Please review this for any important information like parking and pre-concert events. Doors open 1 hour early to experience one of many pre-concert events happening in our lobby, event hall, or on stage. Drinks & concessions are also available for purchase. Generally, plan to arrive at least 30 minutes before the concert start time. This will give you enough time to park, find your seat, look over the program, and relax before the music begins.
DO I HAVE TO PAY FOR PARKING?
Your ticket purchase includes parking! The CSO is nestled in between the McKinley High School and Hall of Fall Village campuses, featuring several parking lots. Auxiliary Guards will guide you through the lots, as well as signs posted for patron parking. The school bus loop is offered as a drop-off point for folks who need easy access to the building. Accessible parking is first come, first serve, available in the McKinley Staff lot. Because our facility shares parking with other entities on campus, please review your pre-concert email to prepare for your arrival.
I DO NOT KNOW WHEN TO CLAP!
Don’t worry! We like it when the audience claps. It makes us feel like we are doing a good job. Clap when the music ends and you like what you hear! The conductor will ask the audience to hold their applause during a multi-movement work.
HOW LONG WILL THE CONCERT RUN?
Our concerts vary in length depending on the music being performed. Most concerts last between ninety minutes and two hours, including a 20 minute intermission.
WHAT IF I NEED A BREAK?
Foundation Hall is a space to take a break from the concert hall, enjoy a snack or beverage, or socialize, all while the concert is being live streamed. Restrooms are located in the McKinley Lobby just outside of Umstattd Hall, at the upper level near the balcony exits, and in Foundation Hall.
HOW LONG IS INTERMISSION?
For Canton Symphony Orchestra performances, intermission generally runs twenty minutes. This may vary for certain kinds of performances. The lights in the lobby will flash shortly before the end of intermission so that you have enough time to return to your seat before the performance resumes. Light concessions are available in the lobby and The Martino Bar is open.
BEFORE THE CONCERT
Pre-concert Events: Arrive early to make the most of your experience! Prior to most concerts, we may feature a lecture, performance, or community partnership, which are all free for ticket buyers. Our pre-concert lectures provide a more in-depth look into the music performed that evening and give concertgoers more to listen for during the concert. Pre-concert performances or community partnerships bring more of Stark County together through music, art, interactive demonstrations, info tables, live animals, food trucks and more! Be sure to look for your pre-concert email for details.
The Martino Bar in Foundation Hall: Open to all ticket buyers one hour prior to the performance and throughout the concert. We feature a full bar including liquor, wine, beer, soda, water, and concessions. Please note, only water may be brought into Umstattd Hall. Every concert is live streamed in Foundation Hall, so you may enjoy your drink or snack without missing a moment!
The Hoover Family Gallery: This gallery is a space where artists and music come together to bring the auditory world into the visual world. The original home of CSO’s first Artist in Residency partnership from 2021-2023, featuring local Canton artists. Now, you’ll find student artwork from previous years winners of the Art Educator of the Year Awards. The Larry & Nancy Hoover Gallery proudly features The Gerhardt Zimmermann Legacy Wall, a permanent display provided by our generous community, in honor of our beloved late Maestro.
*TERMS & CONDITIONS
Ticket reservations are non refundable. Tickets may be eligible for exchange for another performance if requested at least 24 hours prior to the event by contacting us via phone, leaving a voicemail, or sending email. Inclement weather does not qualify for a refund, all sales are final. Ticket exchanges outside of the series or pricing section may result in additional fees (Example: A ticket exchange from the MasterWorks series to the Pops series). Fundraiser events and The Divergent Sounds Series are excluded from exchanges. Tickets may be donated back to the CSO for a tax deduction. Exchanges and ticket donations only apply to performances within the current season. Performances, programs, dates and times are subject to change. All subscriptions and single tickets are subject to fees that help cover the costs associated with our ticketing software, facility maintenance, parking staff, security personnel, and credit card processing fees.Â
Questions: Call our Box Office at 330-452-2094 or email: boxoffice@cantonsymphony.org.
*Please note: If you purchase ticket insurance through the 3rd Party service XCover, you must file your claim through them directly. We do not handle any reimbursement inquiries through XCover. For more information, visit: https://www.xcover.com.
Important Notice: Ticket Reselling
Please be reminded that tickets to any Canton Symphony Orchestra concert may not be resold. Solicitation of tickets outside of the CSO Box Office is a violation of our Ticketing Policies & Procedures. All ticket purchases and exchanges must be conducted directly through the CSO Box Office at least 24 hours before any scheduled performance or may otherwise be subject to forfeiture.Â
Any comments or posts referencing the resale of Canton Symphony Orchestra tickets will be reported, deleted, and documented.
Thank you for your understanding and cooperation.
Parking
SEATING CHARTS
MASTERWORKS
EH POPS
